Quality Pledge

The success of any business is contingent on the ability to consistently meet and exceed customer expectations. We therefore place operational, service and product quality at the top of our list of priorities. The team members of the B. F. Saul Company Hospitality Group are proud of our strong commitment to our guests and to each other. We recognize that the delivery of remarkable guest service is dependent on a group of caring team members who share common goals and a true spirit to serve. Our workplace culture is rooted in the principles of our quality pledge, which we call Our Big 3.  When it comes to Our Big 3, we insist that each and every team member in the Hospitality Group KNOW IT, SHARE IT and LIVE IT.