Service Excellence Awards
Our Big 3 Quality Pledge is intended to inspire our team members to achieve award winning levels of Service Excellence! When a hotel or a team member receives an award in recognition of exemplary service, it is a source of pride for all of us in the Hospitality Group. It is an affirmation of the remarkable results that can be achieved through consistent delivery of service excellence…all in the spirit of Our Big 3! It helps us tell our story to current and prospective clients. It aids us in recruiting and retaining the best team members in the business. It establishes us as a paragon of excellence in our local business communities and denotes us as outstanding brand citizens.
Take a look at some of the recent awards that we have received:
- Crowne Plaza Washington National Airport—Torchbearer Award, presented to the top eight Crowne Plaza hotels in North America for delivering the highest Overall Satisfaction for the past 12 months. The hotel has earned this prestigious distinction for two consecutive years.
- Crowne Plaza Auburn Hills—Quality Excellence Award, presented to Crowne Plaza hotels that rank in the top 10% for Overall Satisfaction among all hotels in North America. The hotel has earned this prestigious distinction for two consecutive years.
- Hampton Inn & Suites Washington Dulles and Hampton Inn Cascades, Sterling VA—Both hotels have been included on Hampton Inns’ Wall of Fame for being in the top 15% of the brand for Overall Satisfaction and have received the Excellence in Quality designation for receipt of Outstanding scores on five or more consecutive quality assurance inspections.
- Heather Hull, General Manager of the SpringHill Suites by Marriott Dulles—Virginia Hospitality & Travel Association’s Lodging Manager of the Year.
- Lewis Christian, Bell Captain at the Crowne Plaza Washington National Airport—Virginia Hospitality & Travel Association’s Lodging Employee of the Year.
- MarieAnge Geneya, Housekeeping Team Member at the SpringHill Suites Boca Raton—Palm Beach County Lodging Association’s Employee of the Year.
- Eileen Russell, Director of Human Resources at the Crowne Plaza Washington National Airport—named the Best of the Best in Human Resources among all Crowne Plaza hotels in North America.
To nurture a motivated and engaged team, we also celebrate our own through several recognition programs:
- Our Big 3 Award is presented once every four months to the hotel team who best exemplifies our quality pledge by achieving the highest score on Our Big 3 Report Card. This proprietary score card reports each hotel’s performance across 15 metrics and includes a one-page Spirit of Our Big 3 narrative that summarizes how each hotel team makes Our Big 3 come alive each and every day.
- Three Mission Statement Leaders are selected each month for their contributions to the fulfillment of the Company Mission Statement.
- Each hotel recognizes a Team Member of the Month as well as a Team Member of the Year. Choosing from the properties’ honorees, the corporate team identifies three Divisional Team Members of the Year.
AWARD WINNER for
QUALITY EXCELLENCE
Every great team has a leader! The TownePlace Suites Dulles has demonstrated company leading quality performance and has earned
Our Big Three Award!
Read More » | Visit Website »
