Our Big 3
B. F. Saul Company Hotel is a place where every guest receives 100% satisfaction in the service, products and environment we proudly provide.
Our success depends on achievement of OUR BIG THREE.
1. Happy, professional team members who demonstrate aggressive friendliness.
2. A clean, crisp, safe property where everything works.
3. Guests and team members receive all that they expect…plus a little bit more.
Each team member is empowered to satisfy guests, ensuring their willingness to return.
This statement is the basis for our operational standards, training, capital improvements, reward and incentive programs. The highest honor that a hotel team can achieve within the B. F. Saul Company Hospitality Group is to be named the winner of Our Big Three Award. This recognition is granted three times per year to the hotel team which demonstrates these standards to the greatest extent. We measure achievement through the evaluation of guest comment performance, training and on property quality efforts.