10 Steps to Living Our Big 3
B. F. SAUL COMPANY - HOSPITALITY GROUP 10 STEPS TO LIVING OUR BIG 3!
To reinforce our commitment to remarkable guest service, we train our team members to focus on ten critical standards of service, which we have branded 10 Steps to Living Our Big 3. Each of the ten steps is aligned with one of the principles of Our Big 3 quality pledge.
Happy, professional team members who demonstrate aggressive friendliness.
1. Know your hotel.
2. Present a polished image.
3. Smile and always practice the 10-5 rule.
A clean, crisp, safe property where everything works.
4. Cleanliness is everyone's job.
5. Details make the difference.
6. Safety is no accident.
Guests and team members receive all that they expect...
7. Always enhance, never maintain.
8. Follow up and follow through.
9. Create a "wow."
...plus a little bit more.
10. Find a way to say "yes."
AWARD WINNER for
QUALITY EXCELLENCE
Every great team has a leader! The TownePlace Suites Dulles has demonstrated company leading quality performance and has earned
Our Big Three Award!
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